Account Manager-New York

We are looking for an Account Manager to join our Client Services team. As the first line of contact with our clients, you will help identify their needs and work strategically to provide thoughtful solutions that will deliver measurable results.

At LIFT, we work hard, think smart, have fun and possess a relentless curiosity about what drives customers deeper into a branded experience. Lifting our clients’ bottom line is the critical measure of our success.

Marketing Competency

  • Understands marketing execution and agency process
  • Writes short decks and has the ability to get into client-ready state with guidance from manager
  • Creates actionable creative briefs and steers client in appropriate direction at project kickoff; pushing back (when necessary) with positive results
  • Engages in creative strategies based on relevant customer, business, and brand insight to create winning work
  • Listens for new opportunities to work with clients, and involves appropriate team members to sell in new ideas and work
  • Understands the relative costs for different levels of project components (e.g. the cost of a landing page vs. a site redesign), and what constitutes positive ROI for agency
  • Develops work that will drive higher performance for our clients
  • Collects results from client for each program executed (where possible) and reports back to agency team
  • Increases client satisfaction and grows revenue and profitability on assigned lines of business

Project Management Skills

  • Manages creative development for multiple projects or project components from start to finish, with ownership and accountability of budget and deliverables; leads estimating and invoicing
  • Effectively uses internal planning docs and processes to reserve the resources needed to complete each step of each project
  • Utilizes Basecamp to organize and document all work on projects
  • Serves as day-to-day contact for mid-level clients; engages in project-level strategic discussion, including optimization, lessons learned, etc.
  • Proactively identifies and resolves issues; knows when to push back on client while also being flexible, responding quickly and appropriately to change
  • Keeps appropriate team members and clients aware of project status, implications, project details, etc., as well as this information’s impact on other project components
  • Provides value-add creative feedback that is aligned with campaign strategy and objectives; synthesizes and validates client feedback before handing off to creative
  • Highlights to senior leaders any project risks (i.e. resource problems, team problems, deliverable issues, client issues, etc.) and proposes solutions
  • Identifies potential issues related to client relationship and escalates appropriately

Communication Skills

  • Displays excellent verbal and written communication skills; listens, comprehends, and re-articulates accurately to gain client buy-in and agreement
  • Listens with 20/20 hearing – asks “why” until understands what’s behind the words
  • Is a champion of succinct communication – the goal is to create time for everyone involved in the project
  • Manages client and internal meetings with clear meeting objectives, content, and outcomes; effectively communicates
  • Leads set-up and wrap-up of client calls, setting clear expectations of the meeting and establishing and documenting next steps
  • Makes sure clients understand their role and responsibilities in getting a job done – and holds them to their commitments

People, Teamwork, Culture

  • Communicates with peers and partners in a respectful way – assumes positive intent
  • Is recognized by peers for facilitation/problem-resolution skills
  • Regularly works to improve knowledge and skills through individualized external training – plan to be developed in partnership with manager
  • Always willing to take on new responsibilities and play an active role in moving team forward
  • Learns from pain points and adapts to make them better in the future
  • Works as efficiently as possible so that all team members can better serve the clients

Measurement Criteria

  • Increased client satisfaction, revenue growth and improved profitability
  • Employee satisfaction and growth
  • Consistently willing to take on new responsibilities in moving team forward
  • Solution-oriented process champion; takes personal accountability for improving how the agency runs

LIFT Agency

  • An independent full-service advertising and marketing agency
  • Based in San Francisco with and office in Brooklyn
  • Passionate about our work, team and client relationships; this is a warm, collaborative group
  • Competitive with salaries and generous with benefits

Next Steps:

Interested? Awesome.

  • Check out our website to get a sense of the projects we work on and the trends we are watching.
  • Check us out on Instagram to get a feel for our office culture.
  • Send us a note letting us know why you’re a great fit for our team.